CRM Dynamics Specialist

Project overview

Assignment Description

We are looking for a CRM Dynamics Specialist to define and be responsible for the organization's global CRM processes in Microsoft Dynamics.

In this assignment, you will be responsible for data management between the CRM system and connected systems and tools, including SAP, Power BI, quotation tools, and the website. You will enable Business Intelligence and analysis within sales forecasting, competitor analysis, Win/Loss analysis, portfolio analysis, and account planning. The responsibilities also include compiling reports and regularly presenting them to the management team.

New needs from users and stakeholders must be identified and translated into defined requirements together with the central CRM team. You are responsible for the implementation and rollout of new features, as well as for the use of the CRM system and its follow-up. This includes ensuring good data quality, training key personnel, and providing guidance to users. You also follow up to ensure that all users adhere to the established instructions.

The work involves developing strategies for unified sales processes that create added value for the sales and project teams. You are also responsible for communication and for managing relationships at multiple levels with customers, CRM users, and within the group.

Within marketing, you will provide support in defining relevant customer journeys and campaigns. You also support marketing tools to ensure that marketing processes function effectively and are integrated. For the global processes within marketing automation, you are responsible for ensuring integration and standardization.

You will also ensure that the CRM system is integrated with lead generation platforms and coordinate the work of creating new customer accounts. The assignment also includes monitoring and quality assuring the marketing and sales functions' process for qualifying leads.

Mandatory Qualifications

• Five years of experience as a CRM Specialist.
• Good knowledge of Swedish, both spoken and written.

Project details

• Start: flexible
• Remote: hybrid
• Location: Göteborg, SE, SE
• Languages: Swedish