Customer Service Representative

Project overview

We are seeking a highly motivated individual with experience in distribution or manufacturing of tangible goods. Strong customer service and computer skills are required.

Project details

6 months

Required Skills & Experience

What You Will Be Doing

Daily Responsibilities

• Excellent communication and customer service skills are a must.
• Experience in distribution or manufacturing
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.
• Start: flexible
• Duration: 6 months
• Remote: onsite
• Location: Milpitas, California, United States, US
• Rate: 29-30 EUR/h