Job description
Project overview
We are seeking a highly motivated individual with experience in distribution or manufacturing of tangible goods. Strong customer service and computer skills are required.
Project details
6 months
Required Skills & Experience
What You Will Be Doing
Daily Responsibilities
- Excellent communication and customer service skills are a must.
- Experience in distribution or manufacturing
- Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
- Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.
- Start: flexible
- Duration: 6 months
- Remote: onsite
- Location: Milpitas, California, United States, US
- Rate: 29-30 EUR/h
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