Desktop Support Technician (Windows 11, AD, Office 365)

Project overview

The desktop support technician is responsible for technical assistance to users, focusing on resolving incidents related to systems, networks, email, office software, or hardware.

Responsibilities

Technical Skills:

· OS: Windows 11

· Microsoft Active Directory: user management, resources, groups, shared directory access rights, etc. (ideally: knowledge of Active Directory Federation Services and/or Azure Active Directory Sync), DHCP, DNS, NTP

· Microsoft Exchange (ideally Exchange Online / Office 365): mailbox administration, distribution lists, etc.

· Microsoft SharePoint (ideally SharePoint Online / Office 365): user administration, site administration, etc.

· Microsoft Intune/Autopilot/MDM: masters, software deployment, updates, inventory management (or possibly Microsoft WSUS)

· DOS and PowerShell scripts (possibly Bash).

· Microsoft Office suite.

· Inventory management and support process and incident handling

· Antivirus (ideally Trend Micro).

· IP telephony, unified communications.

• Provide Level 1 and Level 2 technical support to users (workstations, printers, office software, etc.)
• Install, configure, and maintain office equipment (PCs, printers, scanners, phones, etc.)
• Manage incidents and requests via the ticketing tool (diagnosis, resolution, follow-up)
• Participate in the deployment of new hardware and software
• Manage the IT inventory (inventory, updates, renewal)
• Train and support users on office tools
• Write procedures and technical documentation

Project details

IDF

Remote Work: 2 days per week

• Start: flexible
• Duration: 4-6 months
• Remote: hybrid
• Location: Île-de-France, France, FR
• Languages: French