Expert Atlassian Senior

Project overview

Context

On behalf of a major player in the insurance/brokerage sector, we are looking for a Senior Atlassian Expert to design and manage the complete overhaul of its Jira ecosystem (currently ~28,500 tickets over 24 months, mainly for IT support and various business processes).

The objective is to simplify the user experience, make ticket routing reliable, structure IT governance (ITSM), and standardize project and initiative portfolio management, while ensuring skills transfer to internal teams.

Missions

Tools & Environment

Working Conditions

• Priority lot – Change Management & CAB (Target: 31/12/2026): design and implementation of the Change Management workflow, tooling for the CAB (qualification, impact/risk analysis, approval circuits, traceability, and audit evidence).
• Jira Service Management (JSM) Overhaul: rationalization of the portal and form catalog, optimization of workflows and assignment rules for IT (Service Support, access management, onboarding/offboarding) and business functions (HR with strict separation of sensitive data, General Services, Compliance, Technical Accounting).
• Incident Management & Application Declaration: implementation of differentiated workflows (operational vs. security incidents) and an application declaration process interfaced with IT system repositories.
• Project & Portfolio Management: standardization of Jira Software project templates and production deployment of Jira Product Discovery (JPD) for consolidated strategic portfolio management.
• Integrations & Add-ons: making existing synchronizations reliable (particularly via Exalate) and scoping/costing the integration of Xray for test campaign management.
• AI & Automation: study and integration of AI assistants (portal guidance, knowledge base search, summarization/pre-filling) in strict compliance with data confidentiality (human validation, GDPR/security).
• Change Management: writing documentation (design, governance, operation), support for acceptance testing, training for administrators, and skills transfer.
• Jira Service Management (JSM), Jira Software, Jira Product Discovery (JPD)
• Atlassian Apps: Exalate, Xray
• API Integrations
• ITIL / ITSM Processes (Change Management, CAB, Incident Management)
• Native and third-party AI assistants (with GDPR and security guarantees)
• Start Date: as soon as possible (strong constraint for delivery of the Change/CAB lot by 31/12/2026)
• Duration / workload: to be defined by the candidate according to their methodology and breakdown into lots (mission divided into 4 phases: Diagnosis/Scoping, Design, Execution/Deployment, Adoption/Transfer)

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Languages: French