FEL261104P5A1: Business Process Manager National Control Center | Brussels | 40% Remote

Project overview

An international company in the energy sector is looking for a Business Process Manager at the National Control Center (NCC). The NCC is searching for a team reinforcement for business critical processes in congestion management, operational planning and real time grid operations. The Business Process Manager owns and continuously improves end-to-end operational processes and translates market and system design into executable control room processes.

Responsibilities

• Own and continuously improve end-to-end operational processes, ensuring they are coherent, safe and executable across the relevant operational domains.
• Translate market and system designs, policies and business capabilities into operational processes, including workflows, roles, decision logic and procedures.
• Represent operational requirements throughout the design of new market products, business capabilities and digital solutions, and align with the relevant product teams.
• Lead the operational integration of new tools and capabilities, including readiness assessment, training, procedures, go-live and hypercare organisation.
• Act as a process reference for operators and stakeholders, supporting operational questions and incidents and turning lessons learned into process improvements.
• Work on grid security analysis, grid model forecasting, outage planning and real time grid operations processes, including DSA and WAMS integration.

Requirements

• Master degree in electrical engineering or another relevant technical field; expertise in power systems is a plus.
• 3 to 5 years of experience in the energy sector supporting system operations (e.g. planning, system engineering or business analysis) is a plus.
• Relevant experience as business stakeholder supporting IT development of digital solutions for operational processes.
• Experience in congestion management at national or cross-border level (Coordinated Security Analysis) is a strong plus.
• Fluent English and French or Dutch; strong analytical, client-oriented, structured and data-minded profile.

Project details

• Location: Brussels, Belgium (Elia office, Vilvoordselaan 126, 1000 Brussels, Schaerbeek)
• Work Model: Hybrid
• Onsite Requirement: minimum 3 days per week onsite, 40% remote
• Workload: 100% (Monday to Friday), full-time
• Start: 23.11.2026
• Duration: until 31.12.2027, approx. 13 months, extension possible
• Non-EU candidates: a valid work permit and residence permit for Belgium are required
• Start: date 11/2026
• Duration: 13 months
• Remote: hybrid
• Location: Brüssel, Belgium, BE
• Languages: English, French, Dutch