Fraud Specialist – Leeuwarden (36 hours)

Project overview

Fraud Specialist – Leeuwarden (36 hours)

Do you want to work as a Fraud Specialist at a large financial institution? Then this is your chance!

The headlines are full of it: fraud! It occurs in many shapes and sizes, with one form being more insidious than the other. Perhaps you yourself, or someone you know, has been a victim of fraud. Or perhaps you want to contribute to preventing and combating it.

Right now, you can make a difference by working as a Fraud Specialist at one of the largest financial institutions in the Netherlands, based in Leeuwarden. You will work 36 hours per week and receive a 12-month contract, with the possibility of extension.

Who are we?

The Fraud Team is a dynamic department with plenty of opportunities for self-development. Within our team, tasks are carried out from start to finish, with the goal of protecting customers from fraud and abuse.

Responsibilities

What does this way of working mean for you?

Customer contact is central. You ensure that customers are helped in a personal, expert, and efficient manner.

What do we ask of you?

What competencies do you need?

What do we offer you?

Oliver James

If you choose Oliver James, you choose a reliable party with the largest network in the financial world. This means you become part of our knowledge network in the Netherlands and gain access to the best positions at international major banks!

Within Oliver James, we offer a wide range of training opportunities that you can follow alongside your work. Think of Digital Investigation, Cryptocurrency & Blockchain, ACAMS, and much more.

The service you can expect from us is driven by our overall goal: focus on what is important to you!

We take the first step by being ready to guide you from A to Z. Will you take the second step?

• You are the central point of contact for customers, colleagues, and third parties.
• You assess fraud reports and ensure that customers are compensated immediately where necessary.
• You identify new forms of fraud and take appropriate action.
• You check deviating transactions and fraud reports and assess whether customers are eligible for reimbursement.
• You provide information to competent authorities when requested.
• You assist customers in disputing credit card and debit card transactions and handle related requests and questions.
• You handle customer objections and look for suitable solutions.
• You handle customer requests from start to finish and resolve fraud signals directly where possible.
• You strive for excellent service and an optimal customer experience.
• You are available for customers at the moments they need your help.
• You collaborate within the team and are flexible in supporting colleagues in achieving common goals.
• You and your team are responsible for continuously improving service, exceeding customer expectations, and minimizing fraud damage as much as possible.
• You identify opportunities for improvement and further develop them within your team. Where necessary, you seek collaboration with other teams to actually implement improvements.
• You work in a structured, accurate, and results-oriented manner.
• You have a practical attitude and can work independently.
• You have a genuine interest in people, which makes it easy to connect with customers. You listen attentively, acknowledge their situation, and strive to solve their problems.
• You look beyond just the information provided by the customer or the system and can recognize and address potential follow-up risks in a timely manner.
• You dare to act decisively and make decisions that are in the best interest of both the customer and the organization.
• You can distinguish well between simple requests that can be handled quickly and more complex cases that require more investigation.
• HBO (higher professional education) work and thinking level.
• You master the Dutch and English languages well, both orally and in writing.
• You have experience with telephone customer contact.
• You can function well in an Agile working environment.
• You are available from Monday to Sunday, between 07:00 and 00:00.
• You are willing to work at the office in Leeuwarden daily for the first 12 weeks. After the training period, you will work an average of approximately two days per week at the office.
• A 36-hour work week.
• A 12-month contract, with the possibility of extension.
• Based in Leeuwarden.
• Flexible working hours.
• A challenging role in which you contribute to preventing and combating fraud.
• Opportunities for further development and acquiring new knowledge.
• A combination of working at the office and from home after the training period.

Project details

• Start: flexible
• Location: Leeuwarden, Netherlands, NL
• Languages: Dutch