Help Desk/Desktop Support Analyst

Project overview

Description

We are looking for a client-focused Help Desk/Desktop Support Analyst to support software onboarding, user education, and implementation activities for customers in the local area. This Long-term Contract position is fully remote, though candidates should be based near the local area. In this role, you will work closely with clients to understand operational needs, guide successful adoption of software solutions, and provide clear training and support that drives effective day-to-day system use.

Responsibilities

Lead client onboarding efforts by coordinating implementation activities and preparing users for successful software adoption.

Deliver engaging training sessions, virtual workshops, and instructional presentations tailored to end users and stakeholders.

Assess business workflows and identify practical ways to improve system usage, efficiency, and overall user experience.

Gather and document functional and technical needs related to interfaces, reporting, forms, configurations, and process updates.

Act as a key point of communication between clients and internal technical teams, converting complex concepts into clear guidance.

Create and maintain user-facing materials such as reference guides, training content, documentation, and best-practice resources.

Monitor project timelines, issue resolution, and milestone completion to help keep implementation efforts on track.

Partner with testing and quality teams to support validation activities and contribute to continuous application improvement.

Communicate emerging risks, scheduling changes, and implementation concerns to stakeholders in a timely and thorough manner.

Requirements

At least 2 years of experience in software support, implementation, consulting, training, or a closely related field.

Bachelor's degree or an equivalent combination of education and practical experience.

Demonstrated ability to present information clearly and lead effective user training or knowledge-transfer sessions.

Strong written and verbal communication skills with experience working directly with clients in a service-oriented environment.

Solid analytical and troubleshooting abilities, with the capacity to manage multiple priorities and deadlines.

Proficiency with Microsoft Office applications, including Excel.

Familiarity with SaaS environments and technical tools such as Microsoft SQL and IIS.

Ability to travel when needed and maintain a valid driver's license.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Job Facts: Contract Independent | Contract W2 | On-site | USD $23.75 - 27.50 per hour

Skills: Help Desk, Remote Support, Onboarding, Presentations, Workflow, User Experience, Interfaces, Reporting, Forms, Documentation, Issue Resolution, Testing, Scheduling, Software Support, Training, End-user Training, Knowledge Transfer, Communication, Analytical Skill, Management, Microsoft Office, Microsoft Excel, SaaS, Microsoft SQL Server, Microsoft IIS, Finance, Accounting, Marketing, Legal, Customer Support, Online Training, Artificial Intelligence, Insurance, .NET, Privacy

Reference: Dice Id: rhalfint | Position Id: 02600-0013508966

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Project details

• Start: flexible
• Remote: onsite
• Location: North Yarmouth, ME, US, US
• Rate: 24-28 EUR/h