Information Manager, Dialer Controls & Operations

Project overview

Information Manager, Dialer Controls & Operations is a temporary position supporting dialer administration and operational performance. The role manages campaign setup, controls, validation, optimization, analytics, and migration from LiveVox to AWS/Amazon Connect.

Responsibilities

• Administer LiveVox and AWS/Amazon Connect dialers, including campaign setup, outbound dialing, SMS/HCI/MO strategies, configuration, troubleshooting, and migration.
• Establish controls and validate campaign builds, launches, results reconciliation, and error resolution.
• Develop contact strategies covering campaign sequencing, dialing approach, segmentation, timing, capacity, and channel utilization.
• Provide team leadership and technical oversight by developing dialer administrators, creating procedures and job aids, assigning ownership, and validating daily work.
• Monitor campaign performance, identify trends and issues, conduct root-cause analysis, and improve dialer effectiveness.

Requirements

• Hands-on experience with LiveVox and AWS/Amazon Connect.
• Knowledge of dialer administration, campaign setup, outbound dialing, SMS/HCI/MO strategies, configuration, troubleshooting, and migration.
• Experience establishing controls, validating campaign launches, reconciling results, and identifying errors.
• Expertise in dialer strategy and optimization, including sequencing, segmentation, timing, capacity, and channel utilization.
• Experience with analytics, performance management, root-cause analysis, and team or technical leadership.

Project details

• Start: flexible
• Remote: hybrid
• Location: New Castle, Delaware, US
• Rate: 88-93 EUR/h
• Languages: English

Source notes

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.