Interim Team Manager - Consular Service Organization (CSO) (secondment)

Project overview

As an interim team manager, you will temporarily lead an operational team within the visa cluster and ensure continuity in execution.

Profile of the suited interim professional:

• Monitor the daily operation and achievement of KPIs
• Bring calm, direction, and structure to an environment with high workload
• Guide employees in their development and conduct progress meetings
• Collaborate with the visa cluster, HDCV, and internal and external partners
• Strengthen quality awareness and process discipline
• Identify bottlenecks and initiate concrete improvement actions
• Contribute to a future-proof design of the cluster
• Collaborate with five fellow team managers and the MT on professionalizing processes and collaboration
• HBO work and thinking level
• Extensive experience as an operational manager within a complex execution organization managing many employees
• Experience in monitoring quality, KPIs, and optimizing processes
• Combination of daily management with change management
• Stress resistance with a good overview and sharp prioritization
• Quick insight into the work and the ability to deliver added value
• Persuasiveness and the ability to provide clarity and direction
• Results-oriented focus on concrete, measurable improvements
• Experience with coaching and collaboration to strengthen team dynamics

Project details

• Start: flexible
• Duration: 6 months
• Location: Den Haag, North-Holland, South-Holland, NL
• Languages: Dutch