IT Application Support Specialist

Project overview

Opis projektu:

This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities.

Twój zakres obowiązków:

Nasze wymagania:

• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.
• Collaborate with development teams to identify root causes and implement sustainable solutions.
• Monitor application performance, data quality, and operational stability.
• Support testing, releases, deployments, and change management activities.
• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.
• Experience in application support, service management, or a similar role.
• Strong stakeholder management and communication skills.
• Ability to work effectively with both business and technical teams.
• Analytical mindset with strong problem-solving capabilities.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent English communication skills.

Project details

• Start: flexible
• Remote: hybrid
• Location: Wrocław, PL
• Rate: 77-77 EUR/h