It help desk support

Project overview

Urgently looking forIT Help Desk Support Technician for RICHMOND VA location

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

Required/Desired Skills

Skill Required/Desired Amount of Experience Microsoft 365 Required 5.0 Years Strong communication and interpersonal skills and detail oriented Required 5.0 Years Strong analytical and troubleshooting skills Required 5.0 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5.0 Years Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5.0 Years Commitment to delivering high quality end user support and customer service Required 5.0 Years Experience in a help desk or technical support role.

Required 5.0 Years Knowledge of IT systems Required 5.0 Years Knowledge of print services environment Desired 2.0 Years

Job Facts: Full Time | Part Time | On-site | USD $1-1/hr

Skills: Microsoft 365, Strong communication and interpersonal skills and detail oriented, Strong analytical and troubleshooting skills, Ability to prioritize tasks and manage time effectively in a fast-paced environment., Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests., Commitment to delivering high quality end user support and customer service, Experience in a help desk or technical support role., Knowledge of IT systems

Reference: Dice Id: 91165874

Project details

• Start: flexible
• Remote: onsite
• Location: Richmond, VA, US, US