IT Support Administrator (MS 365)

Project overview

Context

As part of an IT support mission, our client is looking for an experienced IT Support Administrator to provide technical assistance to internal users and ensure the smooth operation of their IT environment.

The mission requires autonomy, a service-oriented mindset, and the ability to support users on a daily basis.

Your Missions

Technical Skills

Mandatory:

Desired Skills:

Not specified in the requirement.

Profile Sought

• Provide technical assistance to internal users on hardware and software issues.
• Diagnose and resolve IT incidents, minimizing work interruptions.
• Automate, install, and configure IT equipment and necessary software.
• Support the onboarding of new employees.
• Participate in IT stock management with the site manager.
• Lead IT support and train users on IT tools and software.
• Record, process, and track support requests until resolution.
• Perform preventive maintenance and security operations: software updates, backups, antivirus, and compliance.
• Educate users on IT security best practices and the risks associated with cybercrime.
• Maintain updated reporting and documentation of support procedures and solutions to common problems.
• Proficiency in Microsoft 365 administration tools.
• Experience in managing telephones and phone lines.
• Knowledge of compliance standards and data security regulations.
• Ability to write technical documentation for users.
• Experience in diagnosing and resolving hardware and software problems.
• Experience in installing and configuring IT equipment and software.
• 6 to 10 years of experience.
• Organized and detail-oriented.
• Strong customer focus.
• Ability to work in a team.
• Good written and verbal communication skills.
• Ability to support and train users.
• Autonomy in managing and tracking support requests.

Project details

• Start: ASAP
• Duration: 12 mois
• Location: 92400 COURBEVOIE, FR
• Languages: French