ITSM Expert - 6+ Months - Remote - Start ASAP

Project overview

For our end client, we are looking for a hands-on ITSM & Jira Service Management Expert.

Your main responsibility will be to support the project team in the design and implementation of practical ITSM processes within an international, cross-functional environment.

Responsibilities

• Define roles, responsibilities, RACI matrices, and escalation paths
• Facilitate international workshops and translate outcomes into actionable processes and JSM configurations
• Subsequently perform the hands-on implementation in Jira Service Management (JSM)
• Define interfaces and handovers between Change, Release, Deployment, Incident Management, and the project organization

Requirements

• Strong ITSM expertise, ideally based on ITIL best practices
• Several years of experience working in international, cross-functional teams, decentralized IT organizations, and with external service providers
• End-to-end implementation experience with Jira Service Management
• Proven experience leading the design and implementation of ITSM processes for international organizations as a lead consultant or subject matter expert (SME)

Project details

Telephone interviews with our end client can be arranged at short notice, followed by a quick decision-making process.

If you are interested in this project, or if you can recommend someone suitable, please feel free to get in touch.

• Start: ASAP
• Duration: 6 months (+ extension option)
• Workload: 5 days per week
• Location: Primarily remote, with agreed on-site assignments in Mannheim
• Language: English
• Start: ab sofort
• Duration: 6 Monate
• Remote: hybrid
• Location: Mannheim, Deutschland, DE
• Languages: English