Mobile Telephony Coordinator (ATEM)

Project overview

We are looking for a mobile telephony coordinator for a 3-month renewable mission to be filled in Paris 13th (2 to 3 days of teleworking per week).

Description:

The mobile telephony team is part of the Employee Platform Directorate. The team, currently composed of 7 people (internal and external), is user-oriented and interacts daily with the various establishments of the client banking group as well as with other IT departments (User Support, Financial Directorate).

The main missions of the department are:

The main missions on the Collective side consist of:

The main missions consist of:

Common to both missions, these are carried out in constant contact with the Operators (including foreign operators):

The need is to strengthen the team on:

o management of RUN incident or request tickets

o assistance to Level 1 Support

o management of access and authorizations to our mobile telephony management tools / spaces

o control and correction of various indicators (e.g., lines not assigned to an employee) in consultation with Level 1 Support

o monitoring of the operational fleet management service (management of devices and mobile lines)

o monitoring the service provider's activity (incident monitoring, SLA compliance, issue tracking, etc.) through various committees

o advising clients (analysis and optimization of invoices, obsolescence, etc.)

o verification and analysis of Operator billing

Occasional missions / studies / projects may be added, such as the mobile fleet renewal project for an establishment or mobile line consumption studies.

Note: there is no ""Supervision and animation of the support team"" but rather steering of the Support team.

• management of the Collective's mobile lines (approximately 10,000 lines)
• management of the mobile fleet management offer for establishments that have joined the IT department's outsourcing offer (approximately 15,000 devices / lines)
• billing in relation with the Operators
• Management of the Collective's mobile lines (banking group and subsidiaries)
• analysis, control, and verification of the quality of data entered in the ATEM tool by Level 1 Support
• provision of reports and indicators to establishments allowing them to track their lines and their mobile line consumption
• support for business units in their questions / requests
• participation in various projects according to business needs
• Specificity: 1 Global
• Management of the mobile fleet management offer for banking establishments that have joined the IT department's offer and ensuring the management of our clients' mobile phone fleet in collaboration with other team members
• monitoring the operational fleet management service (management of devices and mobile lines)
• monitoring the service provider's activity (incident monitoring, SLA compliance, issue tracking, etc.) through various committees
• advising clients (analysis and optimization of invoices, obsolescence, etc.)
• offer development (presentation to new clients, implementation, contract application, etc.)
• participation in the development or renewal of contracts with operators
• verification and analysis of Operator billing
• (30%) Collective missions, particularly supporting business units and Support teams in their questions / requests through:
• (70%) Missions for establishments that have joined the offer, by managing a portfolio of several clients to ensure:

Project details

• Start: 2026-10-26
• Duration: 3 mois (renouvelables)
• Location: 75013 PARIS, FR
• Languages: French