N1/N2 LAN Infrastructure Operator Technician

Project overview

Context

Our client is a telecommunications company.

You will join its operations support team (8 to 9 technicians in this scope), who will guide you at the start.

Missions

You will provide 100% remote support and troubleshooting for business client telecom links, from the ticket to service restoration:

The scope is limited to LAN, in run mode only: no deployment, no firewalls, no on-site intervention.

Working Conditions

• Diagnose incidents on FTTH, FTTO, fiber, ADSL, and 4G links;
• Remotely access client routers (Cisco, Huawei) to analyze configuration, find errors, and reapply standard configuration;
• Guide technicians on-site by phone, for example, to replace a router or an ONT box;
• Open and track incidents with infrastructure operators (Orange, SFR, etc.) while respecting SLA commitments;
• Process tickets following internal procedures, and escalate to the WAN team if necessary;
• Inform clients until resolution.
• Location: Pamiers (09), on-site, about 1 hour from Toulouse.
• Start: ASAP.
• Duration: 6 months, renewable.
• Hours: 8 AM-5 PM or 9 AM-6 PM, no on-call duty.

Project details

• Start: flexible
• Remote: onsite
• Location: 09100 Pamiers, France, FR
• Languages: French