Senior Problem Manager - Freelance

Project overview

Context

The consultant will join the production teams to manage and improve the Problem Management process.

Missions

Tools & Environment

Working Conditions

• Ensure the application of problem management procedures according to ITIL.
• Analyze recurring incidents and their root causes (RCA).
• Build and monitor process performance KPIs.
• Verify the quality and traceability of tickets.
• Manage corrective and preventive action plans.
• Produce daily, weekly, and monthly reports.
• Lead follow-up meetings and coordinate the various technical teams.
• Identify areas for continuous improvement of the process and the problem management tool.
• Very good command of ITIL and Problem Management.
• Incident Management, root cause analysis (RCA), recurring incident management.
• ITSM, ticket management, KPIs, reporting, and continuous improvement.
• Transverse coordination of production teams.
• Expert level English, required in the tender.
• Experience in a large IT production environment, ideally banking.
• Interesting knowledge of ServiceNow, BMC Remedy, or Jira Service Management (not mandatory).
• Experience: more than 10 years
• Start Date: 02/11/2026
• Duration: 37 days
• Location: Paris
• Daily Rate: €470 HT/day

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Rate: 59-59 EUR/h
• Languages: French