Geforderte Skills
- Incident Management
- User Support
- Communication
- Stakeholder Management
- IT Service Management
- Problem Solving
- Requirements Gathering
- Ticket Management
- Change Management
- User Experience
Sprachen: French
Jobbeschreibung
The consultant acts as the operational interface between user communities and IT teams, managing incidents, issues, and needs from collection to resolution. They also support major workplace environment changes through clear communication and leverage user feedback for continuous improvement.
Project overview
The consultant is the operational interface between user communities (RING 1 and RING 2) and IT teams. They collect, qualify, and track incidents, irritants, and business needs until their resolution.
They also support major changes in the Work Environment through clear and proactive communication, and capitalize on user feedback to continuously improve the experience.
Main missions
- Identify and maintain the network of business contacts.
- Organize regular meetings with communities.
- Collect incidents, irritants, needs, and feedback.
- Qualify topics before engaging technical teams.
- Create and enrich tickets on behalf of the business units.
- Escalate feedback to the relevant referents, SSI, or SOPs.
- Identify common issues and detect recurring or emerging incidents.
- Track backlogs and ensure actions are taken through to resolution.
- Provide visibility to users and relay IT team responses to them.
- Develop and ensure the MCO (Maintenance in Operational Condition) of communities, in conjunction with referents and business units.
- Roll out the community methodology for projects delivered to production.
Project details
- Start: flexible
- Remote: hybrid
- Location: Paris, France, FR
- Languages: French
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