Senior Product Manager – Intelligent CRM & Client Centricity

Project overview

Detailed description of the need

As part of a strategic digital transformation program, a major player in the financial services sector is looking for a Senior Product Manager specializing in Artificial Intelligence, GenAI, and CRM to support the evolution of its CRM ecosystem and strengthen its customer knowledge and relationship strategy.

The CRM, developed internally and used by over 1,200 employees across several business lines, is entering a new transformation phase integrating advanced AI, data valorization, and automation capabilities.

You will join a multidisciplinary squad dedicated to Intelligent CRM & Client Centricity, with the ambition to build a more intelligent, predictive, and customer-centric CRM.

In close collaboration with the Product Owner, responsible for the vision and roadmap, you will be responsible for operational execution, squad coordination, and the delivery of high-value features.

Your main missions

• Develop AI / GenAI capabilities for the CRM
• Lead the design and deployment of CRM features integrating generative AI and LLMs.
• Automatically transform meeting minutes, sales notes, and transcriptions into structured and usable CRM data.
• Identify and prioritize opportunities for automation and improvement of sales team productivity.
• Contribute to the integration of AI solutions such as Copilot and intelligent agents.
• Develop customer knowledge and Data capabilities
• Design advanced segmentation and targeting features leveraging Snowflake and Artificial Intelligence.
• Contribute to the development of a 360° Customer view, consolidating customer information from different business lines.
• Promote the identification of commercial synergies and the improvement of customer interaction relevance.
• Leverage data to enhance the proactivity and personalization of sales actions.
• Lead product execution and the squad
• Translate the roadmap defined by the Product Owner into operational delivery plans.
• Coordinate multidisciplinary teams: Business Analysts, developers, QA, UX/UI, and Data/AI experts.
• Manage the backlog, operational priorities, squad capacity, and velocity.
• Ensure the quality of deliverables and adherence to commitments.
• Implement an Agile approach, focused on MVP, prototyping, and continuous improvement.
• Support adoption and transformation
• Lead discovery phases and Design Thinking workshops with business users.
• Contribute to change management during the deployment of new features.
• Define and monitor adoption, usage, and business value indicators.
• Facilitate collaboration between sales, technology, and Data teams.

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Languages: French