Service Designer

Project overview

Service Designer - £459 per day pay inside IR35 - Duration: 3 months - likely to be extended

Responsibilities

Work collaboratively with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services

Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use

Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives

Bridge organisational boundaries to help make designs a success

Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes

Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders

Contribute to the development of new value propositions for existing and new clients where necessary

Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

Requirements

Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints

Ability to thrive in highly complex service areas

Ability to establish and communicate design solutions that fulfil user needs and business objectives

Experience visualising whole, end-to-end services across multiple business areas and government departments

Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude

A positive user-centred design mentality, the ability to share best practices, coach team members and educate the wider account

Ability to think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises.

Communicate complex design concepts, show good judgement and evangelise the benefits of user-centred design.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Project details

Telford or Worthing- 2 days onsite per week

• Start: flexible
• Duration: 3 months
• Remote: hybrid
• Location: Shropshire, United Kingdom, GB
• Rate: 57-57 EUR/h