UX Researcher (URGENT)

Project overview

Job description

This assignment concerns a specific research question related to the digitization of central exams. It involves mapping the challenges schools face regarding infrastructure, devices, and resources to ensure that digital exam administration is possible. Additionally, you will provide an inventory of any bottlenecks.

Based on this objective, the feasibility of digitizing exams between now and 4 years will be determined.

As a UX researcher, you will:

Background of the assignment

The Online team within DUO is the expert in Human-Centered Design and digital service provision. We conduct research by talking to students and schools, translate insights into user-friendly solutions, together with development teams and, where possible, via standards. We achieve this with a team of UX researchers, UX designers, web editors, and web analysts. Within DUO, we work hybrid, meaning partly from home and partly from our beautiful office building at the Kempkensberg in Groningen and from the Hoftoren in The Hague.

From this team, we provide UX expertise, including to the Exams business department, which, in collaboration with OCW and various external parties, helps organize exams and their digital administration.

Job requirements

Hard requirements

Desirable

Competencies

Customer focus, Analysis, Collaboration, Environmental awareness, Planning and organizing, Progress monitoring, Self-development, Empathy, Initiative

Employment conditions

Other employment conditions

Are you a freelancer or supplier?

Then Randstad Digital offers a very attractive alternative for this assignment with Prolance. We are happy to discuss the possibilities for your expertise. This assignment is also open to suppliers through sub-contracting.

Company information

About the department

The End User Services (EUS) department is divided into two clusters: EUS-EUC (End User Computing) and EUS-MaC (Messaging and Collaboration).

Where necessary, the teams within EUS support each other.

About DUO

DUO, as an executive organization within the Ministry of Education, Culture and Science, handles the implementation of complex laws and regulations and has an extensive service package. DUO finances and informs education participants and educational institutions.

Working at Randstad Digital

Randstad Digital is the IT services division of Randstad Group Netherlands, specializing in digital transformation and providing IT solutions to our clients. We offer IT consultancy, project management, and the secondment of IT professionals. Our goal is to support organizations in realizing their digital ambitions. We combine local expertise with a global network of IT talent. Connecting the right people with the right projects is central to what we do.

Randstad Digital operates in 10 different countries and has more than 25,000 employees. In the Netherlands, we are located in Amsterdam, Utrecht, Zwolle, Groningen, Eindhoven, and Rijswijk, among others.

Naturally, this vacancy is open to anyone who recognizes themselves in this.

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Neslihan Sari

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• collaborate in a team that also includes the Ministry of Education, Culture and Science (OCW), the Board for Tests and Exams (CvTE), and Cito.
• jointly conduct qualitative research within that team, interviewing approximately 30 schools. Based on previous research this year, about 140 schools have indicated they would like to participate in follow-up research. These schools almost all have experience with digital exam and test administration, but we also want to interview schools with little or no experience. Several scenarios will be used, and all educational directions at these schools will be included in the research.
• prepare the research together with the team, which means determining the necessary information/questions, the scenarios, and the target audience to be interviewed.
• gather valuable insights through conversations with clients, which you will then present in an appealing and informative format to clients and stakeholders. Process the research together with a business analyst.
• HBO work and thinking level
• 5 years of relevant experience in HBO level positions
• Demonstrable relevant work experience
• 5 years of relevant work experience in UX interaction design / UX design positions
• Experience with human-centered design, customer journeys, user stories, scenarios, screen flows, wireframes, and prototypes, and service design, demonstrable with an insightful online portfolio
• 5 years
• Experience organizing and facilitating effective group sessions
• Experience guiding human-centered design processes in one or more multidisciplinary scrum teams
• Experience with Agile working, working in DevOps teams, experience with Scrum/Kanban
• Relevant education, for example, Human Technology, UX Academy, Communication Systems
• Relevant experience at large executive organizations
• Extensive experience with digital government
• Demonstrable experience with user research and usability testing
• An excellent salary up to € 5,500 gross per month;
• A contract for the duration of the assignment, with a preference for transitioning to a permanent contract;
• A thirteenth month or a comparable bonus scheme;
• 8% holiday pay;
• 25 vacation days per year based on a 40-hour work week;
• An attractive Pension Plus scheme.
• Travel and home working allowance;
• A net budget of € 750 to furnish your home office;
• Training through the Randstad Digital Academy with recognized certificates;
• Referral bonuses up to a maximum of € 1,500;
• Collective benefits on insurance and the employee benefits store;
• A permanent HR contact person and personal guidance from a talent manager;
• Knowledge and networking events tailored to expertise in the IT field and your career development.
• EUS-EUC is divided into two teams: one team for the DUO organization and one team for the other parts within the Ministry of Education, Culture and Science (OCW). Both EUC teams consist of approximately 12 employees and each has a dedicated Service Owner and Scrum Master.
• EUS-MaC consists of 5 employees.

Project details

• Start: flexible
• Remote: hybrid
• Location: Groningen, Nederland, NL
• Languages: Dutch