Service Designer

Project overview

Service Design - Central Government - 6 month contract - North England Hub Hybrid Working

I have an immediate opportunity for an experienced Service Designer to join a busy government team in the north of England. You can be based from one of their multiple locations with an expectation to work 3 days onsite.

You will lead service design activity as part of a multidisciplinary team, using evidence and research to simplify services and improve their digital services offering.

As such, I am keen to speak with candidates who have

Interested? Apply now for immediate consideration!

• Proven experience leading service design on complex digital transformation programmes.
• Ability to design and improve end-to-end services across multiple teams, systems and channels.
• Advanced skills in service mapping, blueprinting and systems thinking.
• Strong understanding of user-centred design principles and practices.
• Experience turning user research findings into clear, prioritised service improvements.
• Ability to balance user needs with organisational, operational and policy constraints.
• Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
• Background working in UK Government, wider public sector or other highly regulated environments, with knowledge of Government Service Standard and Service Manual would be preferred.

Project details

• Start: flexible
• Duration: 6 months
• Remote: hybrid
• Location: Lancashire, United Kingdom, GB