Required skills
Job description
Project overview
Service Design - Central Government - 6 month contract - North England Hub Hybrid Working
I have an immediate opportunity for an experienced Service Designer to join a busy government team in the north of England. You can be based from one of their multiple locations with an expectation to work 3 days onsite.
You will lead service design activity as part of a multidisciplinary team, using evidence and research to simplify services and improve their digital services offering.
As such, I am keen to speak with candidates who have
Interested? Apply now for immediate consideration!
- Proven experience leading service design on complex digital transformation programmes.
- Ability to design and improve end-to-end services across multiple teams, systems and channels.
- Advanced skills in service mapping, blueprinting and systems thinking.
- Strong understanding of user-centred design principles and practices.
- Experience turning user research findings into clear, prioritised service improvements.
- Ability to balance user needs with organisational, operational and policy constraints.
- Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
- Background working in UK Government, wider public sector or other highly regulated environments, with knowledge of Government Service Standard and Service Manual would be preferred.
Project details
- Start: flexible
- Duration: 6 months
- Remote: hybrid
- Location: Lancashire, United Kingdom, GB
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