Service Designer

Project overview

Service Designer

Whitehall Resources are looking for a Service Designer. This role is hybrid working with 2 days per week onsite in Shropshire and the remainder remote working, for an initial 6 month contract.

*INSIDE IR35*

Job Description:

We are looking for a Service Designer to support the many phases of work we currently ongoing (Phase1A, Phase1B & Phase2) to accelerate the delivery of the work.

We’re looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work.

Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services.

As a valued team member, your knowledge and experiences will be used to help the team deliver successfully.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

• The work will include shaping and helping to deliver New Organisations, Verification, Converting Orgs to Individuals, Existing Users, Intermediaries, Multiple Roles and Complex Agents, plus Onboarding & Migration.
• Activities will include Research users and journeys, understand business needs, explore the current service, identify constraints, review dependencies are work closely with stakeholders.
• Creating clear problem statements, refined scope, assumptions, documented user needs, options on how to address problems and support to feed into an end of discovery report.
• Service Designer role (or experienced Interaction Designer) in the Discovery phase is to create user journey maps and service blueprints and visualises the problem space and opportunities.
• Working with the team to support the overall Design changes needed within the many phases of work that we must deliver over the next few years.
• Help shaping delivery for the team, working closely with UX & Build teams, improving the team’s ways of working and providing output to feed into the stakeholder updates / reports.

Project details

• Start: flexible
• Remote: hybrid
• Location: Hybrid-remote in Shropshire, GB
• Languages: English