ServiceNow Enterprise architect -- Telecom

Project overview

This contract role will lead the enterprise architecture vision, roadmap, governance, and strategic adoption of the ServiceNow platform across multiple business and technology functions. The core requirements include ServiceNow architecture and the listed platform modules, plus CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, enterprise integrations, security, governance, cloud architecture, and data modeling. TOGAF or other enterprise architecture frameworks, AWS or Azure, DevOps, SAFe Agile, API management, AI or automation, and Service Graph Connectors are preferred.

The structured input specifies 12–15 years of experience and locations in Dundee or Glasgow; work mode is not stated, and a bachelor's degree in a related field is listed as required. The title identifies a Telecom context, but the description does not specify telecom-specific systems or capabilities.

Responsibilities

• Define ServiceNow enterprise architecture and platform strategy
• Lead solution design and architecture reviews
• Drive platform governance, standards, and best practices
• Establish CSDM, CMDB, integration, and data architecture standards
• Collaborate with business leaders, enterprise architects, and delivery teams
• Support digital transformation and platform modernization initiatives
• Oversee platform scalability, security, performance, and compliance
• Provide technical leadership and mentoring to architects and development teams

Requirements

• ServiceNow Architecture
• ITSM
• ITOM
• ITAM
• CSM
• FSM
• HRSD
• SPM
• CMDB
• CSDM
• Discovery
• Service Mapping
• IntegrationHub
• Enterprise Integrations
• Security
• Governance
• Cloud Architecture
• Data Modeling
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Project details

• Start: flexible
• Remote: hybrid
• Location: United Kingdom, GB