Solution Architect for Customer Experience

Project overview

Within the AI acceleration program, you will contribute to the architecture of customer experience services, which exchange APIs and events with domain systems. You will support delivery teams in maintaining and evolving agent architecture, integrating new agents, and improving common components, particularly for unstructured data ingestion and RAG agents.

In conjunction with business departments and their architects, you will participate in architectural choices, formulate recommendations, and evaluate partner proposals. You will also contribute to the overall vision of agent systems and their consistency with enterprise and functional architectures.

You will bring your expertise on orchestration models, agents, protocols, and AI frameworks. You will design secure, robust, and scalable architectures, adapted to the existing environment, while ensuring performance and operational costs. You will participate in the design and production of applications, technical documentation, and support for teams in implementation and testing.

Profile

Experience in architecture of information systems, data, and agent systems, particularly with RAG and generative AI approaches.

Proficiency in GCP and its ecosystem: Python, BigQuery, Kubernetes, Docker, Pub/Sub or Cloud Run.

Knowledge of APIs, event-driven architectures, microservices, security, and CI/CD practices.

Understanding of customer experience systems, CRMs, and Salesforce.

Proficiency in agile methods; SAFe certification is a plus.

Technical English, both spoken and written.

Work Environment

As a player in the automotive sector, the company is leading an artificial intelligence acceleration program across its organization. It is developing a cloud platform that allows business teams to create and customize generative AI assistants and workflows to improve existing processes and information systems. This platform must also facilitate the connection of third-party projects and accelerate the development of agent systems.

The ambition of this program is to put AI at the service of business uses, within a shared, secure, and scalable technical framework.

Project details

• Start: ASAP
• Duration: 1 mois
• Remote: hybrid
• Location: Boulogne-Billancourt, Île-de-France, FR
• Languages: French