Solution Support Specialist - Credit & Market Risk

Project overview

This contract role provides Level 2 functional and application support for business-critical Risk applications and related processes, while partnering with business and technical teams on requirements, incident resolution, and service improvement. Core requirements include production application support, SQL and advanced Excel analysis, service-management practices and tools, root cause investigation, and the ability to define functional requirements and support testing.

Experience with enterprise applications, reporting, financial data, and production releases is useful; GRIP or other Risk application experience, Power BI, Python, SAS, ETL, and commodities or Middle Office exposure are advantages rather than stated essentials. The description calls for at least 3 years of relevant experience, while the structured input specifies a 3–5 year band. The role is listed in Gurgaon and is a contract engagement; the work mode is not specified.

Responsibilities

• Operational Support & Service Reliability
• Provide Level 2 functionality and application support for Risk applications and related business processes.
• Monitor critical daily processes, integrations, calculations, data loads and reporting activities; investigate failures affecting business operations.
• Analyze and resolve incidents involving application behavior, interfaces, data quality, risk reporting, position management, and downstream consumers.
• Coordinate resolution with L3 teams, solution owners, data and integration teams, infrastructure teams, vendors and business stakeholders.
• Execute Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management in line with agreed service processes.
• Provide clear business impact assessments, workarounds, status updates and escalation when service reliability or key business deadlines are at risk.
• Business Analysis & Requirement Management
• Engage with business users, process owners, application owners and technical teams to understand operational needs, pain points and enhancement requests.
• Analyze current business processes, system behavior, controls, data flows and cross-system dependencies to identify functional gaps and improvement opportunities.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, process descriptions, and impact assessments.
• Facilitate requirement discussions and support prioritization by clarifying business value, operational risk, dependencies and expected outcomes.

Requirements

• Level 2 support for business-critical production applications
• SQL and data analysis
• Advanced Microsoft Excel
• Incident, Problem, and Change Management
• Log analysis, troubleshooting, and root cause investigation
• Business process analysis and functional requirements, user stories, and acceptance criteria
• Understanding of interfaces, integration flows, and structured data formats such as XML and JSON
• Functional, regression, and user acceptance testing support
• Service and work-management tools such as ServiceNow and Jira, or comparable tools

Project details

• Start: flexible
• Remote: onsite
• Location: India, IN