Support Technician

Project overview

Summary

The Support Technician plays a crucial role in IT service management within the IT department, ensuring the quality and efficiency of services provided while meeting user needs.

Responsibilities

Must Haves:

Work environment

About emagine For 30 years, our clients have seen emagine as a reliable partner to whom they entrust their IT, Application, Digital, and Cybersecurity projects. Present in France through 5 offices and in ten other European countries, we now form a group with a turnover of €600 million, with more than 4,500 consultants on assignments. We support our clients on high value-added services and offer complete audit and external resource management solutions. We owe our ability to intervene on complex or specialized services to our innovative spirit and the agility that emagine places at the heart of its system.

• Participate in the development of IT department service proposals (quality, deadline, cost)
• Have a synthetic view of the activities and services provided by the IT department to the business units
• Coordinate regional interventions of internal and external service providers
• Manage, optimize, and monitor the evolution of the IT and telephone park (mobile and fixed)
• Manage, optimize, and monitor user access (entries / exits / movements) and access to the IS
• Maintain operational sites within its scope
• Participate in the integration projects of new acquisitions
• Contribute to the production and deployment of new application functionalities
• Develop the IT budget
• Perform IT reporting
• Experience in IT service management
• Excellent communication with users and technical teams
• Skills in IT park management

Project details

• Start: 04/01/2027
• Duration: 36 mois
• Remote: hybrid
• Location: 44000, Nantes, Pays de la Loire, FR
• Rate: 31-40 EUR/h
• Languages: French