Technical Functional Expert CRM360 Dynamics

Project overview

You will act as a Technical Functional Expert CRM360 Dynamics within a client relationship SI transformation program. You will support the teams in the management, evolution, and performance of the Unique CRM, in a structured and stimulating environment.

Main missions:

Technical environment:

Modalities and context:

You will work in a structured environment where documentation, project management (agile/V-model), and software quality are at the heart of the processes.

• Support the internal Application Manager in run management (incident processing, application monitoring, functional administration, data replay)
• Participation in the technical and functional roadmap, monitoring of evolutionary maintenance
• Analysis and challenge of TMA (Third-Party Maintenance) solutions, validation of deliverables
• Facilitation of business requirements gathering workshops, writing of SFG (Functional Specification Guides), review and validation of SFD (Functional Design Specifications), support for MOA (IT Project Management)
• Regular reporting to the Application Manager
• Contribution to the run transition checklist, preparation of meeting materials, application documentation
• Microsoft Dynamics (CRM), Dynamics On-Premise
• CI/CD and software quality (GitLab, GitLab CI, SonarQube, automated tests)
• IIS, SQL Server, API, Kafka, SSIS, ADFS
• ITIL, application monitoring, functional administration
• Mission based in Saint-Denis (93100), multi-stakeholder environment (DSI, TMA, MOA, business units)
• Partial remote work possible up to 2 days/week, on-site presence 8 days/month approximately
• Missions primarily during business hours, occasional interventions outside of hours possible
• Freelance status exclusively, long-term mission (36 months minimum)
• No travel required

Project details

• Start: flexible
• Remote: hybrid
• Location: Saint-Denis, France, FR
• Languages: French