Technical Scrum Master & Service Manager to Payments

Project overview

This Stockholm-based contract role combines Scrum Master responsibilities with operational service management for payment-related IT services. The person will support team delivery and continuous improvement while coordinating incidents, changes, service readiness, and performance against SLAs, OLAs, and other KPIs. The stated experience band is 5–7 years; the key requirements are banking, finance, or insurance experience, technical understanding of IT systems and operations, Agile/Scrum/SAFe knowledge, and incident, change, and service management experience.

Payment processing, file-based payments, clearing and settlement, ISO 20022, SEPA, instant payments, and RTGS are beneficial areas of experience rather than stated requirements. The location is Stockholm and the engagement is a contract, but the work mode is not specified.

Responsibilities

• Coordinate and follow up on daily development and maintenance activities in the team according to set priorities.
• Remove impediments and manage dependencies to enable efficient delivery.
• Support the team with technical/functional context.
• Facilitate Scrum ceremonies and promote Agile and SAFe ways of working.
• Provide technical and functional understanding to facilitate planning, communication, and decision-making.
• Coordinate and follow up on needed service maintenance and operational activities and bring them for common prioritisation for the team
• Lead incident management work when necessary
• Ensure service availability, stability, quality, and compliance with SLAs and OLAs and other service’s KPIs
• Drive service improvements and operational excellence initiatives.
• Maintain service documentation, reporting, and operational readiness.
• Collaborate with stakeholders, service owners, testing teams, and other IT functions to ensure effective service delivery and successful changes.
• Ensure compliance to banks processes in incidents and changes management

Requirements

• Previous experience in banking, finance, or insurance
• Good technical understanding of IT systems, applications, and operational processes
• Strong knowledge of Agile, Scrum, and SAFe frameworks
• Experience with incident, change, and service management
• Strong communication, coordination, and stakeholder management skills

Project details

• Start: flexible
• Remote: hybrid
• Location: Sweden, SE