Telephony Expert

Project overview

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Drive voice connectivity and global telecom expertise

We are looking for a Telephony Expert to strengthen our teams and support the transformation of communication infrastructures for one of our major clients. Within a complex international environment (EMEA, AMER, APAC, India), your role will be to ensure the high availability of Voice over IP infrastructures, manage technical rationalization projects, and provide cutting-edge expertise on session border controller and call center architectures.

Your Future Environment

You will join a global technical setup where communication fluidity is a strategic business issue. Interfacing with different regions (EMEA, Asiapac, AMER, and India), you will work on hybrid infrastructures combining On-Premise Oracle solutions and collaborative Cloud environments. This is the ideal setting to express your expertise in TOIP protocols, manage complex migration projects, and optimize contact center solutions (Odigo) for thousands of users.

Your Key Missions

Engineering, Architecture & Projects (Build):

Operational Expertise & Performance (Run Level 3):

Governance & Reporting:

• Conduct analyses for the evolution and rationalization of telecom infrastructures: scoping new requests and defining implementation strategies.
• Design and write reference technical documentation: HLD (High Level Design), LLD (Low Level Design), and operating procedures.
• Manage the monitoring of technical projects in a complex environment as a technical expert (implementation and post-deployment monitoring).
• Develop test plans, automation scripts, and detailed migration plans for integrating new entities.
• Ensure the Operational Maintenance (MCO) of critical Oracle SBC / ECB infrastructures.
• Provide expert-level assistance to the support teams for local infrastructures implemented in various regions worldwide (SG).
• Provide technical and functional support across the entire scope: management of complex anomalies, problem resolution, and monitoring of documentation updates.
• Guarantee the quality of service for hotline and call center systems (Odigo, Teams Voice).
• Provide internal and external reporting on infrastructure health and project progress.
• Ensure compliance with migration processes and telephony traffic security.
• Contribute to the continuous improvement of RUN processes to increase user satisfaction.

Requirements

Your Strengths

Our Benefits

5 Reasons to Join Us

Our Selection Process

Storm Group promotes an inclusive and multicultural culture where diversity of profiles enriches our collective intelligence. By joining the Storm Team, you become part of a committed ecosystem that places the development of your talents at the heart of its strategy, while actively contributing to solidarity and reducing environmental impact, both within our offices and in the large-scale projects we undertake for our clients.

Work Environment

Storm Group is a consulting firm specializing in the transformation of Information Systems and Organizations. We support our clients across the entire IT value chain, from expert sourcing to strategic consulting and software engineering.

Our clientele primarily consists of major players in the banking, insurance, and finance sectors, for whom we mobilize rigorously selected consultants for their most strategic projects.

• Education: Engineering degree or Master's degree (Bac+5) specializing in IT, networks, or telecommunications.
• Experience: You have solid experience in ToIP engineering, ideally with a first successful experience in RUN mode within a demanding environment.
• Imperative Technical Expertise:
• Expert level on Oracle SBC (Session Border Controller) and Oracle ECB (Enterprise Communications Broker) solutions.
• Perfect mastery of TOIP telephony protocols and the Teams Voice ecosystem.
• In-depth knowledge of hotline and call center solutions, particularly Odigo.
• Languages: Imperative professional English (multi-region international context).
• Customer Service Mindset: Natural ability to understand business needs and provide quick and reliable solutions.
• Rigor and Writing Skills: Essential discipline in producing error-free technical deliverables (HLD/LLD) and migration plans.
• Analytical Skills in Complex Environments: Structured mindset capable of diagnosing failures on globally distributed infrastructures.
• 75% reimbursement of transport passes.
• Restaurant tickets subsidized by STORM GROUP at 50% (€10.5 / day).
• Access to Gymlib / Wellpass (sports and well-being).
• Health / Provident Fund plan with Alan.
• Continuous training: Access to Udemy Business.
• Co-optation bonus, profit-sharing, and participation bonuses.
• Two to three days of remote work per week.
• Tailored Career Path: Co-create a unique professional trajectory adapted to your ambitions.
• Strategic Missions: Participate in large-scale projects, perfectly aligned with your expertise.
• Dedicated Support: Benefit from structured annual reviews to ensure your continuous progress.
• Continuous Excellence: Develop your skills daily within a demanding ecosystem.
• Sustainable Performance: Thrive in an environment where business demands respect your work-life balance.
• Introductory call with a recruitment manager.
• Technical interview with in-depth technical assessment.
• Final meeting to validate fit and project outlook.

Project details

• Start: ASAP
• Duration: 1 mois
• Remote: hybrid
• Location: 75002, Paris, Île-de-France, FR
• Languages: French