Work Preparer

Project overview

Assignment Description

As a work preparer, you will guide the change process for all departmental changes. This is all for the optimization of the internal network (LAN) of Defense. The changes are prepared and executed by various disciplines to realize a change. The existing change process within the Defense organization is applied as much as possible, but a project has deviating process agreements in certain areas (including recording activities, site survey, and customer communication). From a project perspective, work is done in phases, and the steering group is informed monthly with the help of clear reporting.

In broad terms, there are three types of work:

Your main areas of result:

Background Assignment

The work preparer is responsible for the complete preparation of network changes. The work preparer ensures that all necessary materials, drawings, permits, and documentation are available in time, so that the execution by the project teams can proceed smoothly. The ultimate goal is to achieve high-quality changes that meet execution objectives.

Core Tasks & Responsibilities

Substantively analyze change and modification requests; interpret the impact on processes, products, and technical components to ensure correct alignment with the client and supplier.

Request additional data from applicants, functional managers, or suppliers as needed; ensure a complete and accurate picture before the change is implemented.

Proactively ensure clear, timely communication both within the project team and with external stakeholders (suppliers, end-users, management). This includes distributing updates, aligning expectations, and identifying bottlenecks.

Oversee the execution of registered modifications; confirm that the implementation takes place in accordance with the agreements made and that the change is correctly closed in the management and audit trail.

Knowledge & Skills (soft skills)

eCF Profile Requirement: Systems Administrator

Reference Area: C.02 Supporting Changes

This assignment is based on the European e-Competence Framework (e-CF). This is a European standard for describing IT competencies and the associated level of responsibility. The eCF profile indicates which competencies and at what level (e-1 to e-5) are expected from the candidate. We expect candidates to clearly demonstrate these competencies in their CV. This can be done by describing for each relevant assignment or position:

CVs in which the required eCF competencies are not demonstrably present cannot be fully assessed for suitability.

Candidate has at least 2 years of demonstrable work experience with the chosen eCF profile-like function.

Generic description of competence area and levels

Implements and guides the evolution of an ICT solution. Ensures efficient control and planning of software or hardware modifications to prevent multiple upgrades from yielding unpredictable results. Minimizes service interruption due to changes and adheres to defined Service Level Agreements (SLAs). Ensures consideration and compliance with information security procedures.

Summary of task and mission

Manages ICT system components to meet service requirements. Installs software, configures and improves ICT systems. Manages daily activities to meet service continuity, recovery, security, and performance needs.

• Substantively preparing the work.
• Guiding the change process in accordance with the agreed SLA.
• Improving processes and applying automation in the change process.
• Qualitatively prepare change so that it can be executed in one go.
• Communication with management and clients so that changes are executed according to expectations.
• Monitor the planning of changes.
• Improve, simplify processes, and automate repetitive tasks.
• Assess requests
• Gather information
• Facilitate communication
• Ensure changes
• Analyzes the current end-to-end workflow (request, planning, procurement, execution, testing & delivery) and identifies redundant steps, duplications, and manual work.
• Develops processes — simplified, standardized work instructions and checklists that gather the necessary information faster.
• Performs periodic “process health checks”, collects feedback from users (technicians, engineers, buyers) and schedules improvement sprints in ServiceNow.
• Defines and publishes a set of ServiceNow dashboards (cycle time, number of manual interventions, compliance percentage, cost variance).
• Sets up automatic alerts when a KPI exceeds a threshold, allowing for immediate adjustments.
• Communicative skills both written and verbal, and skilled in writing process documentation and clear status updates.
• Social and approachable; Contributes to a positive and professional work atmosphere.
• Focused on teamwork; you help colleagues where needed.
• the role the candidate fulfilled
• the tasks and responsibilities involved
• the extent to which these align with the required eCF competencies and level

Responsibilities

Requirements/Wishes

Candidate preferably has 1 year of demonstrable work experience within the Ministry of Defense.

Candidate also possesses:

Additional Information

Hybrid working: The frequency is an estimate, provided the work allows. Arrangements regarding working from home are always in consultation with the demand owner. Frequency of days working from home: 3

On-call services: No

• Investigate, diagnose, and resolve system-related problems
• Install and upgrade software
• Test upgrades
• Plan installation activities to minimize disruption
• Diagnose and resolve hardware or software problems
• Comply with organizational procedures to ensure system integrity and security
• demonstrable work experience with work preparation, administrative systems; such as CMDB, service management (incident and change), and network management systems.
• Demonstrable experience in analyzing and improving complex processes
• Demonstrable experience with a large stakeholder field
• ServiceNow expertise is a plus;

Project details

• Start: 2026-10-22T22:00:00
• Location: Huis ter Heide Utrecht, NL
• Languages: Dutch