2nd/3rd Line Support (Sickness Cover)

Project overview

2nd/3rd Line Helpdesk Support Engineer

Project details

South Shields, Tyne & Wear

Initial few weeks with possible extension

ASAP

Working Pattern: Onsite

Role Overview

We are looking for an experienced2nd/3rd Line Helpdesk Support Engineerto provide onsite IT support for a customer in South Shields. The successful candidate will handle a mixture of desktop, infrastructure, and networking support tickets while ensuring a high level of customer service.

Key Responsibilities

Essential Skills

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

• Provide 2nd and 3rd line technical support to end users.
• Troubleshoot hardware, software, Microsoft 365, and Windows issues.
• Support and maintain Active Directory and server environments.
• Resolve networking and infrastructure-related incidents.
• Manage support tickets and ensure timely resolution.
• Deliver excellent customer-facing support.
• Previous experience in a 2nd or 3rd Line Support role.
• Strong Microsoft Windows and Microsoft 365 knowledge.
• Active Directory administration experience.
• Good networking knowledge (DNS, DHCP, TCP/IP).
• Experience supporting IT infrastructure and server environments.
• Excellent communication and troubleshooting skills.
• Start: flexible
• Location: South Shields, Tyne and Wear, England, UK, GB