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2nd and 3rd Level Support

Original title: 2nd und 3rd Level Support

FERCHAU Contract GmbH · Berlin, Deutschland, Germany · Remote · Senior

  • Berlin, Deutschland, Germany · Remote
  • German

Indexed (today) · refreshed constantly

Start
16 November 2026
Work mode
Remote
Contract
Freelance / B2B
Seniority
Senior
Reference
3065754

Required skills

Languages: German

Job description

Provide 2nd and 3rd level support for company-wide Word and Excel templates, Access databases, and Visual Basic applications. Handle ticket processing, error resolution, and development tasks.

Project overview

Activities:

Framework:

  • 2nd and 3rd level support for company-wide Word and Excel templates as well as Access databases
  • Ticket processing and documentation via USU Valuemation (Incident and Problem Management)
  • Troubleshooting and further development of Access applications / databases
  • Cleaning and analysis of erroneous data in Access applications
  • Management and modification of company-wide Word & Excel templates
  • Administration of users in company-wide applications
  • Troubleshooting and further development of Visual Basic applications (VisualStudio)
  • Further development of PowerShell scripts
  • Handling general technical MS Office topics
  • Start: asap
  • Duration: 12 months+
  • Utilization: approx. 15 hours per month.
  • Location: 100% Remote
  • Budget: max. 65€/h

Requirements

Contact Person: Freelance Acquisition Expert Mr. Wladimir Sichinski

FERCHAU Contract GmbH

Stuttgart CONTRACT Branch

Bertha-Benz-Platz 4

70771 Leinfelden-Echterdingen

  • Experience with Microsoft Access, Word and Excel template management
  • Knowledge of Visual Basic for Applications (VBA) as well as Visual Studio for application adjustments
  • Familiarity with USU Valuemation in Incident and Problem Management
  • Experience with PowerShell scripting or adaptation

Project details

  • Start: 2026-11-16
  • Remote: remote
  • Location: Berlin, Deutschland, DE
  • Languages: German

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