7PEX_23870 - Business Analyst Salesforce (f/m/d)

Project overview

We are looking for an experienced Salesforce Product Owner (m/f/d) who cosults in service architecture transition, defect containment, and operational standard enforcement across Salesforce platforms

Description:

Transition bridges the gap between DTP transformation delivery and continuous run operations. This role is tasked with safeguarding the operational integrity of the client's production landscape as new capabilities are introduced across Salesforce Service Cloud (SFSC), Marketing Cloud (SFMC), and interconnected BSS/OSS layers.

Key Responsibilities

Must Haves

• consults in regards to technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).
• Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for TechM development teams.
• Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.
• Establish and execute formal Run Acceptance Criteria for all Salesforce features, so that comprehensive operational documentation are delivered.
• Check early-care hypercare periods following major release so that smooth handovers to IT Service Management and Application Support teams.
• Consult in regards to inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.
• Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner TechM for root-cause resolution.
• Maintain complete synchronization between project backlogs (in Jira) and ServiceNow PPM, tracking transition risks and mitigation strategies in real-time.
• Consult enterprise architects to prevent unapproved platform customizations and maintain maintainable Salesforce technical standards.
• experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments (SF Service Cloud required, SF Marketing Cloud and SF Sales Cloud preferred).
• Specialized expertise in operational transition, IT Service Management (ITSM), and DevOps practices within complex Telecom BSS/OSS environments.
• Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).
• Direct experience working within outsourced SI delivery models (Tech Mahindra VA framework) under 3-week agile sprint rhythms.

Nice to have

Technical & Professional Certifications

• Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.
• ITIL v3/v4 Foundation or Intermediate Certification.
• Hands-on proficiency in ServiceNow ITSM, and Jira

Project details

• Start: ab sofort
• Duration: 8 Monate
• Remote: hybrid
• Location: remote 20 Düsseldorf, Deutschland, DE