Required skills
- Team Management
- Incident Management
- Request Management
- Project Management
- Service Level Management
- SLA Management
- Capacity Planning
- Access Management
- Documentation
- Continuous Improvement
- Leadership
- Workstation Knowledge
Languages: French
Job description
Our client is looking for an Activity Manager to lead a team of 3 technicians. The role involves coordinating RUN activities, managing incidents, requests, and projects within a technical environment including Win10, W11, Office 360, Teams, SNOW, MEMCM, Appsense, and Citrix.
Project overview
Our client is looking for an Activity Manager to lead a team of 3 technicians.
The activities of the proximity team include managing incidents, requests, and projects in RUN contexts (core activity) and cross-functional activities.
The technical environment: Win10, W11, Office 360, Teams, SNOW, MEMCM, Appsense, and Citrix.
The cross-functional activities/offers are:
Expected deliverables:
Profile sought
Required skills:
Work environment
Our client is an insurance group company comprising several renowned brands.
The mission takes place at the Paris site. Occasional travel in the regions may be necessary.
Remote work is possible for a maximum of 2 days per week.
- Business Visits (travel within Metropolitan France)
- Red Line (Level 2 technical escalation)
- Software Deployment (application deployments)
- Documentation (technical documentation)
- Coordination of RUN activities and ensuring compliance with service commitments (SLA).
- Organization and monitoring of workload and team sizing.
- Leading follow-up meetings, writing minutes, and managing action plans.
- Management of authorizations and access to information systems.
- Production and maintenance of operational documentation (procedures, operating methods, processes).
- Monitoring performance indicators and implementing continuous improvement actions.
- Ensuring the application of IT system standards, procedures, and security requirements.
- Supporting teams in handling complex incidents and requests.
- Cooperate by proposing and actively participating in collective work to achieve a common goal
- Communicate effectively by choosing messages and how to relay them
- Decide by defining alternatives (in partnership with management)
- Innovate by being open to experimentation and improvement of the existing
- Proactive, process/procedure improvement
- Leadership posture
- Good knowledge of the workstation
Project details
- Start: ASAP
- Duration: 6 mois renouvelable
- Remote: hybrid
- Location: Paris, Île-de-France, FR
- Rate: 50-60 EUR/h
- Languages: French
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on free-work.com