Application Director (secondment)

Project overview

The assignment focuses on strengthening supplier and application management for the correspondence provision.

Profile of the suited interim professional:

• Structuring existing supplier agreements regarding the correspondence provision
• Recording and keeping up-to-date agreements on activities, results, planning, and hours
• Auditing time reports and invoices against the agreements made
• Analyzing and discussing deviations, risks, and potential overruns in a timely manner
• Holding the supplier accountable for missing information, errors, and outstanding actions
• Monitoring the progress of incidents, changes, and supplier assignments
• Preparing and guiding operational meetings and decision-making
• Maintaining contact with application directors, functional management, the service manager, and the product owner
• Identifying bottlenecks in collaboration and information exchange and proposing improvements
• Documenting and transferring improvements, agreements, and working methods to the team
• Proven experience in application management, IT service provision, supplier management, or a similar operational management role
• Experience in recording agreements, progress, hours, and costs with external suppliers
• Experience in auditing time reports and invoices against agreements made
• Strong proficiency in spreadsheets, supplemented by experience in administrative and registration systems
• Knowledge of ITIL and Agile/Scrum, with experience in service agreements and service level agreements being a plus
• Experience in improving processes and documenting and transferring working methods
• Affinity with correspondence provisions is recommended

Project details

• Start: flexible
• Duration: 6 months
• Location: Amstelveen, North-Holland, South-Holland, NL
• Rate: 100-100 EUR/h
• Languages: Dutch