Application Manager Pacbase

Project overview

As part of the operational maintenance and evolution of its information system, our client is looking for an Application Manager proficient in Pacbase to ensure the functional and technical support of the FFL application.

You will be involved in incident management, user assistance, data corrections, as well as various cross-functional projects aimed at ensuring the reliability and sustainability of the applications.

Your missions

Profile sought

With higher education (Master's degree, engineering school, ...), you have a proven experience of at least 6 years in the management and maintenance of IT applications, primarily around Pacbase.

You have the following skills:

Expected deliverables

• Support and Incident Management
• Take charge of and process incident tickets related to the FFL application.
• Analyze malfunctions and identify the causes of anomalies.
• Ensure necessary corrections, particularly on data.
• Respond to user requests and assist them in using the application.
• Ensure follow-up of incidents until their resolution.
• Application Maintenance and Evolution
• Be the primary contact for business teams and the IT department for the day-to-day management of the application.
• Collect, analyze, and prioritize evolution requests.
• Participate in the scoping and adaptation projects of the information system.
• Perform functional analyses and assess impacts on related applications and interfaces.
• Participate in specifications and monitor corrections and evolutions.
• Quality and Operational Maintenance
• Guarantee the quality and reliability of applications.
• Participate in the definition of test strategies and plans.
• Manage the delivery of corrections and track anomalies.
• Monitor performance indicators and service levels (SLA).
• Keep functional and technical documentation up to date.
• Identify areas for improvement and implement necessary corrective actions.
• Coordination and Support
• Act as the interface between business teams, the IT department, and IT production.
• Assist and advise users in the operation of the application.
• Participate in cross-functional projects and coordinate the various stakeholders.
• Proficiency in Pacbase (important skill).
• Experience in incident management and application support.
• Knowledge in information system maintenance and evolution.
• Ability to analyze anomalies and perform data corrections.
• Experience in coordination between business teams and IT.
• Knowledge of the Retail environment would be appreciated.
• Processing and responses to incident tickets.
• Performing data corrections.
• Responses to user requests and assistance requests.

Project details

• Start: 03/01/2027
• Duration: 1 an renouvelable
• Remote: hybrid
• Location: Île-de-France, France, FR
• Languages: French