Application Support Specialist (French + Spanish/Italian)

Responsibilities

• Provide first-line application support to users via agreed communication channels
• Investigate, troubleshoot, and resolve application-related issues
• Monitor and manage support tickets, ensuring timely resolution
• Escalate complex issues to relevant teams when required
• Maintain accurate documentation of incidents, requests, and resolutions
• Deliver a high level of customer service and user satisfaction
• Support users with application navigation and basic technical troubleshooting

Requirements

• Fluent French (written and spoken)
• mandatory
• Fluent Spanish or Italian (written and spoken)
• Communicative level of English (min. B2)
• Strong communication and interpersonal skills
• Customer-focused approach and proactive attitude
• Ability to troubleshoot issues and navigate business applications
• Ability to manage multiple tasks and prioritize effectively

Nice to have

What We Offer:

• Previous experience in Application Support, IT Support, Service Desk, or a similar role is an advantage
• Experience working with ServiceNow (SNOW)
• Previous experience in an international support environment
• Familiarity with IT service management processes
• Multisport card
• Private healthcare
• Group life insurance

Project details

min. 2 days per week from the Wroclaw office

Availability: ASAP / within 1 month

70 - 90 PLN/h + VAT

Working Model: Working hours scheduled between 7:00 AM and 6:00 PM, 8-hour working day, no night shifts, no weekend work

Reference Number: 29850

Posted: 15 października 2026

Form of employment: Kontrakt

contract-type: B2B

Apply by: 15 listopada 2026

• Start: flexible
• Location: Wrocław, Dolnośląskie, PL