Business analyst Customer Journey Manager (CJM) Consultant

Project overview

Job Title - Business analyst Customer Journey Manager (CJM) Consultant

Requirements

o New product approval processes

o Trading Hub onboarding activity

Represent surveillance considerations within planning and prioritisation discussions at feature and lab level

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Skill Requirements - Customer Journey Manager (Trade Surveillance)

Strong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives)

Knowledge of end-to-end surveillance lifecycle, including:

o Trading activity and product coverage

o Alert generation, tuning, and investigation workflows

o Regulatory and risk compliance frameworks

Familiarity with new product onboarding processes and surveillance impact assessment

Awareness of multiple asset classes (eg, swaps, futures, equities)

Hands-on exposure to:

o Data ingestion, enrichment, and data quality management

o Surveillance data flows and pipelines

Experience working with data platforms (eg, ODP, FDP or similar enterprise data lakes)

Ability to translate business surveillance requirements into data/technical specifications

Expertise in:

o Customer journey mapping (end-to-end process definition)

o Process flow creation (BPMN/Visio or equivalent)

o Surveillance narratives/documentation

Strong business analysis skills, including:

o Gap analysis

o Capability assessment

o Requirement elicitation and documentation

Experience working across:

o Trading platforms/Trading Hub systems

o Surveillance platforms

o Enterprise data platforms

Ability to:

o Identify dependencies and sequencing risks

o Support cross-platform integration initiatives

o Ensure early alignment of surveillance requirements in change delivery

Strong understanding of:

o Risk identification and mitigation

o Regulatory compliance and governance frameworks

Experience in:

o Raising and managing delivery risks, gaps, and controls

o Supporting prioritisation trade-offs and residual risk decisions

Proven ability to work with:

o Product Owners

o Engineering teams

o Data teams

o COO/Operations stakeholders

Strong communication skills to bridge business and technology teams

Ability to influence planning, prioritisation, and decision-making forums

Experience supporting:

o Regulatory change and remediation programs

o Growth initiatives and platform enhancements

Exposure to:

o Agile delivery environments (Scrum/SAFe preferred)

o Feature-level planning and lab-level prioritization

Experience with surveillance tools/platforms (Actimize, SMARTS, etc.)

Knowledge of financial regulations (eg, Market Abuse, MiFID II)

Exposure to data analytics/SQL for validation or investigation

• Prioritisation, Planning & Delivery Alignment
• Domain & Functional Expertise
• Data & Platform Understanding
• Journey Mapping & Business Analysis
• Integration & Cross-Platform Experience
• Risk, Governance & Delivery Alignment
• Stakeholder Management & Collaboration
• Change & Delivery Experience
• Nice-to-Have Skills

Project details

London UK (Hybrid)

Employment Type: Contract (Inside Ir35).

Role Overview

As a Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end-to-end surveillance journeys, ensuring regulatory, risk, and delivery outcomes are clearly translated into prioritised, deliverable work.

Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will ensure surveillance change is designed early, dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities.

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Key Accountabilities

Own and maintain the end-to-end Trade Surveillance journey, spanning:

o Trading activity and product coverage

o Data ingestion, enrichment and quality

o Alert generation, tuning and downstream investigation outcomes

Create and maintain journey maps, process flows, and surveillance narratives that link business intent to technical implementation

Act as a subject matter contributor for Trade Surveillance journeys, supporting:

o Identification of capability gaps

o Prioritisation trade-offs

o Residual risk considerations

Support integration across:

o Trading Hub

o Surveillance platforms

o Data platforms (eg, ODP/FDP)

Work with Product Owners and Engineers to:

o Identify dependencies and sequencing risks

o Ensure surveillance requirements are considered early in platform or product change

Raise delivery risks or gaps through governance where surveillance outcomes may be impacted

Support surveillance readiness for new product onboarding and growth initiatives, including:

o New venues and liquidity

o Extension of coverage across asset classes or strategies (eg, swaps, futures)

• Trade Surveillance Customer Journey
• Cross-Platform & Integration Support
• Surveillance Support for Growth & Change
• Start: flexible
• Remote: hybrid
• Location: London, UK, GB
• Languages: English