Business Analyst Digital Selfcare

Project overview

Context

A large insurance group is looking for a Business Analyst for its Selfcare program. This is the group's cross-functional customer space: a multi-brand personal space that gives policyholders (and soon prospects) access to common online services across all business lines. The mission focuses on launching new online insurance services and optimizing existing customer journeys.

Your role

You will support the Product Owner of your squad and be involved in:

• Scoping evolutions and journeys: challenging business needs, facilitating workshops with UX teams and developers.
• Writing user stories in JIRA and facilitating reviews with stakeholders.
• Writing operating procedures, support materials, test specifications, and compiling data sets.
• Performing tests throughout development, formalizing results, and assisting in writing the acceptance test report.
• Facilitating workshops and testing sessions with stakeholders.
• Analyzing, monitoring, and prioritizing incident fixes (acceptance testing, pre-production, production).
• Functional configuration in tools and contributing content to the customer space's CMS.
• Participating in agile rituals (daily, refinement, sprint planning, sprint review).
• Documenting evolutions in Confluence.
• Preparing deployments and supporting business units and entities.

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Rate: 60-63 EUR/h
• Languages: French