Business Relationship Manager - Industry

Project overview

Context

As part of the retirement of its Business Relationship Manager (BRM) attached to the Operations Department, a large international industrial group is looking for an experienced consultant to ensure the continuity of this strategic function.

The objective is to ensure a transition between the current BRM and their future replacement, whose recruitment is underway.

The consultant will work within the Applications and Solutions Department of the IT Division and will be the primary point of contact between the Operations Department and the group's IT teams.

The Operations Department represents approximately 6,000 employees spread across several industrial sites in France and internationally.

Its scope primarily covers manufacturing, Supply Chain, purchasing, and operational maintenance of industrial equipment.

The BRM's role is to ensure alignment between the needs of the industrial businesses, the IT strategy, and digital transformation projects, while ensuring the coherence of investments and priorities.

Missions

Tools & Environment

Working Conditions

• Interface between the IT Division and the industrial businesses
• Be the primary contact point for the Operations Department for all IT-related matters.
• Gather, analyze, and formalize the IT needs of the businesses.
• Challenge business requests and proposed solutions to assess their relevance and added value.
• Support operational managers in defining and prioritizing their needs.
• Monitor requests, commitments, and business satisfaction.
• Lead the network of business and application referents.
• IT roadmap and project portfolio management
• Build, consolidate, and manage the IT roadmap for the Operations Department.
• Ensure coherence between business priorities, IT strategy, and the IT Division's delivery capabilities.
• Manage the digital project portfolio in collaboration with the Industry 4.0 transformation managers.
• Organize trade-offs between different projects and evolution requests.
• Anticipate emerging needs and necessary evolutions of the industrial IT system.
• Identify risks related to application obsolescence and contribute to their resolution.
• Governance, budget, and cross-functional coordination
• Prepare and lead governance meetings between the IT Division and the Operations Department.
• Build and monitor IT budgets: OPEX, CAPEX, and FTEs.
• Participate in the development of the Medium-Term Plan and budget trade-offs.
• Contribute to macro-costing of projects and scoping documents.
• Coordinate the various IT Division stakeholders: enterprise architects, application managers, technical experts, and project teams.
• Participate in project validation and decision-making bodies.
• Ensure regular communication with business managers and the IT Division.
• Support for industrial digital transformation
• Advise the Operations Department on digital transformation opportunities.
• Support discussions around the evolution and architecture of the industrial IT system.
• Raise awareness among businesses about cybersecurity, regulatory, and solution sustainability issues.
• Contribute to the improvement of industrial processes and their digitalization.
• Organize service level reviews and ensure their alignment with business expectations.
• Business continuity and knowledge transfer
• Conduct a handover with the current BRM.
• Gradually take over the management of the portfolio and business relationships.
• Independently perform the BRM function during the transition period.
• Document ongoing projects, decisions, commitments, risks, and issues.
• Prepare and support the onboarding of the future permanent BRM.
• Ensure a structured transfer of knowledge and files.
• IT Division / Operations Department / Industry / Digital Transformation Environment
• Collaborative tools: MS Office, Teams, ITSM solutions
• Management of IT project portfolios and transformation roadmaps
• IT governance, cross-functional coordination, budget management
• Knowledge of industrial processes: Manufacturing, Supply Chain, Purchasing, equipment maintenance
• Client: Large international industrial group, aerospace and defense sector
• Location: Massy (91)
• Desired start date: December 1, 2026
• Remote work: on-site presence required, occasional remote work
• Travel: some travel in France and internationally
• Languages: professional English written and spoken

Project details

• Start: flexible
• Remote: onsite
• Location: 91300 Massy, France, FR
• Languages: French