Case Handler

Project overview

Case Handler x 30

Newcastle - 2 days a week on site

First 4 weeks fully on site for training

Contract length TBC

Day Rate - £275

We are looking for experienced Case Handlers to join a large remediation programme.

You'll be managing customer cases from investigation through to outcome, reviewing information, assessing evidence, and making fair decisions in line with agreed processes.

We're particularly keen to hear from people with experience supporting vulnerable customers or handling sensitive bereavement cases within a customer service, complaints, financial services, utilities, insurance, pensions, or regulated environment.

Key experience needed:

This is an excellent opportunity to join a large-scale programme with immediate starts available.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

• Bereavement case handling experience.
• Vulnerable customer support experience.
• Customer service, complaints, or case handling background.
• Strong written communication skills.
• Ability to review information and make fair, evidence-based decisions.
• Comfortable dealing with sensitive and sometimes complex customer situations.

Project details

• Start: flexible
• Location: Newcastle - 2 days per week on site following 4 weeks fully on site for training, GB
• Rate: 34-34 EUR/h