Change Director Integral Process Improvement – Amsterdam Area/Hybrid Working

Project overview

Organization

You will work for a public execution organization in the Amsterdam region. The assignment will be carried out in close collaboration with the involved parts of the post-processing, employees, process owners, and chain partners.

Change Director Integral Process Improvement

As Change Director Integral Process Improvement, you will guide the professionalization and sustainable anchoring of the post-processing. You will connect process content, change management guidance, and implementation, and shape the approach together with involved employees, process owners, and chain partners.

The assignment follows a phased approach. In the short term, you will guide improvements that require little or no direct financial costs and are relatively quick to organize. This includes separating mail streams, extending the processing deadline, and, where feasible, simplifying manual handling in submission and compliance with applicable laws and regulations.

Simultaneously, as Change Director Integral Process Improvement, you will work on support, collaboration, training, clear responsibilities, and sustainable embedding. You will guide the participatory design, decision-making, and implementation of the working method and ensure agreements on ownership, management, evaluation, and adjustment.

Responsibilities and Results

Job Requirements

Note: These are hard requirements from the client

Desirable Skills

Competencies

Submission Requirements

Note: The following points are required

As the job requirements are knockout criteria and the job wishes are the award criteria, your suitability must be clearly reflected in your CV.

Application

Success = personality x skill

Does this assignment ignite your passion and align well with your government experience? Apply directly via the button below.

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Why Talent123?

Talent123 is a family business and mediates for temporary vacancies and interim assignments within the government for change and/or development assignments. We work with freelancers and applicants who are open to secondment within the government. Talent123 only deals directly with clients and strives for stable, future-proof relationships with clients and professionals. Furthermore, Talent123 is a 'niche player' bureau that focuses 100% on interim assignments within the government and works in a people-oriented manner.

Our core values are: Modest | Initiative | Courage

What we are good at: Organizing | Developing | Seconding | We always pay on time

• Background: The post-processing requires a phased improvement approach that achieves practical improvements in the short term while simultaneously working on sustainable embedding. This requires temporary change management and process support regarding collaboration, training, responsibilities, and compliance with laws and regulations.
• Intention: To realize a professional, supported, and sustainably embedded post-processing, where rapid improvements and structural process improvement converge.
• Personality x Skill: You are an experienced change manager and process facilitator who works analytically and pragmatically, connects different interests, and productively manages resistance. You combine process improvement with participatory implementation, clear governance, knowledge transfer, and sustainable embedding.
• You will conduct a baseline measurement and, together with involved employees, process owners, and chain partners, translate it into a supported approach for the professionalization of the post-processing.
• You will guide the rapid improvements within the post-processing, including separating mail streams, extending the processing deadline, and, where feasible, simplifying manual handling in submission and compliance with applicable laws and regulations.
• You will describe and professionalize the joint working method together with stakeholders, so that it is supported and applicable in daily practice.
• You will develop a RASCI matrix with the involved parties and align roles, responsibilities, and ownership.
• You will guide the participatory design, decision-making, and implementation of the improved working method, connecting employees, process owners, and chain partners.
• You will productively manage resistance and diverging interests and monitor collaboration during the change.
• You will develop a proposal for training and knowledge transfer, so that the new working method can be sustainably transferred to the line organization.
• You will document agreements on ownership, management, evaluation, and adjustment, thereby supporting the sustainable embedding of the post-processing.
• Based on the insights gained, you will prepare a follow-up recommendation on more complex improvement options.
• The position is for 24 hours per week.
• Unfortunately, applications without government experience are not considered.
• Minimum completed HBO (higher professional education) degree.
• Minimum 5 years of work experience as a change manager, organizational consultant, or process facilitator in complex organizations.
• Good command of the Dutch language, both spoken and written.
• Work experience with change and process improvement projects within a public execution organization. Assessment will be based on duration, complexity, own role, and results.
• Work experience with chain processes related to document, case, information, or mail processing and with the connection between physical and digital workflows.
• Quality of the proposed approach for participatory design, implementation, and embedding of the working method, for example, with Lean (Six-Sigma) or a comparable methodology.
• Work experience with RASCI/RACI, process governance, training, and transfer to the line organization.
• Connecting and collaborative.
• Strong analytical and process skills.
• Organizationally sensitive and role-aware.
• Pragmatic and results-oriented.
• Coaching and facilitating.
• Productively managing resistance and diverging interests.
• Clear communication, decision-making, and documentation.
• Focused on transfer and sustainable embedding.
• CV tailored to the assignment, written in Dutch, Word format, max. 5 A4 pages.
• Provide a brief motivation for this assignment (max. 1 A4 page).
• 2 references with contact details (These may be consulted by the client during an intake interview).
• Indication of hourly rate.
• You will receive an acknowledgment of receipt within 24 hours and always receive a reasoned feedback within 3 days after the closing date/assessment.
• If you have questions in the meantime, you can contact the contact person for more information, e.g., about who the end client is and about the assignment agreement. We can also transparently advise you on pricing.

Project details

• Start: flexible
• Location: Omgeving Amsterdam/Hybride Werken, NL
• Languages: Dutch