Change Manager for 15000 Workstation Deployments

Project overview

Launched on April 1, 2025, the project aims to replace 15,000 workstations to enable users to operate in sensitive environments, in compliance with ANSSI security requirements.

Some workstations have already been replaced. However, adoption of this new work environment remains limited, mainly due to the changes in habits it implies for users.

Despite the provision of numerous communication and support materials (newsletters, Wiki, "Help and Support" application, community, and webinars led by the entities), difficulties persist in organizing workstation delivery and fostering user appropriation.

Regulatory constraints and deadlines for achieving program objectives therefore necessitate strengthening change support.

In this context, a pilot phase is being implemented within one entity, across three sites: two in Ile de France and one in the provinces. The objective is to facilitate workstation delivery and accelerate adoption through proximity, personalized, and educational support.

Support users during the delivery of their new workstation by providing first-level support to facilitate the adoption of their environment.

The mission also involves collecting feedback from the field, identifying difficulties encountered, and transmitting them to the program team to improve documentation, support materials, and user communication.

User Support

Field Feedback Collection and Reporting

Local Team Awareness

Organization and Schedule Adherence

The following conditions are mandatory:

Technical Skills

Behavioral Skills

Profile Sought

We are looking for a profile focused on user support and IT change management, capable of intervening directly in the field to facilitate the adoption of a new work environment.

The individual must demonstrate pedagogical skills, rigor, and good interpersonal skills, while being able to identify difficulties encountered, formalize user feedback, and contribute to the continuous improvement of the support system.

Availability for regular travel to the three sites and holding the DR-SF accreditation are essential conditions for carrying out the mission.

We are looking for a profile focused on user support and IT change management, with great energy. Communicative energy capable of intervening directly in the field to facilitate the adoption of a new work environment.

Work Environment

• Introduction and Context
• Main Objective of the Mission
• Activities and Responsibilities
• Welcome users during workstation delivery at the various sites, according to a pre-established schedule.
• Present the initial startup steps and the main workstation functionalities to facilitate quick and reassuring adoption.
• Answer common questions and provide first-level assistance.
• Adopt a pedagogical, reassuring approach adapted to each user's level of familiarity with their new environment.
• Identify difficulties encountered, blocking points, and user needs, including those with a technical dimension.
• Formalize and transmit this feedback clearly and structurally to the program team.
• Contribute to the continuous improvement of documentation, support materials, and communication actions.
• Raise awareness among local Econocom teams, where possible, regarding recurring user issues.
• Facilitate the appropriation of available support materials and encourage their use to address common requests.
• Strictly adhere to the defined delivery schedule.
• Take into account time constraints and delivery dates agreed upon with users.
• Ensure regular presence at the three concerned sites.
• Prerequisites and Mission Constraints
• Valid driver's license (B) and personal vehicle required.
• Weekly travel to the three sites.
• Ability to work in an IT environment subject to specific security requirements.
• Required Skills and Qualities
• Good understanding of change management challenges in an IT environment.
• Basic knowledge of workstations and deployed systems, particularly Windows 11 and Office 2024.
• General understanding of an information system and ability to identify user difficulties.
• Ability to gather and report needs, including technical ones, in a structured manner.
• Excellent listening skills and pedagogical aptitude.
• Ability to reassure users and adapt to different levels of IT proficiency.
• Good stress management and ability to handle unforeseen situations.
• Organizational skills, rigor, and good time management.
• Analytical thinking and proactivity.
• Adaptability to different stakeholders and intervention contexts: entity, site, project, or business.

Project details

• Start: ASAP
• Duration: 3 mois renouvelable
• Remote: hybrid
• Location: Rungis, Île-de-France, FR
• Languages: French