Client Manager Income

Project overview

What will you do

As an Income Client Manager at the Municipality of Hoeksche Waard, you will independently handle income support applications from start to finish. You will investigate the personal and financial situation of residents, assess whether they are entitled to benefits or other financial support, and ensure a substantively well-founded decision. You will work within the Income team, together with client managers, administrative support, and employees of the benefits administration, a total of approximately 20 colleagues.

You will have direct contact with residents about their applications, rights, and obligations, and coordinate with colleagues from reintegration, debt counseling, neighborhood teams, and specialist teams where necessary. This combination of substantive assessment, personal contact, and collaboration makes this role attractive.

Responsibilities

Who are you?

You are meticulous, decisive, and have strong communication skills. You know how to apply laws and regulations correctly, can work independently, and easily switch between residents, colleagues, and other involved parties. You work accurately and maintain an overview of your files.

Furthermore, you have:

What else you should know

About the Municipality of Hoeksche Waard The Municipality of Hoeksche Waard supports residents without work or with a low income in their financial security. Within the Income team, close collaboration takes place with colleagues from the organization itself and with chain partners to offer residents appropriate support. The work environment is characterized by direct resident contact, short lines of communication, and a strong focus on careful execution.

Important information for suppliers ** The following conditions apply to this assignment:

Worked up to 8 weeks: notice period of 1 working week

Worked between 8 and 26 weeks: notice period of 3 working weeks

Worked longer than 26 weeks: notice period of 1 month

• Handling applications for general assistance, special assistance, and minimum income schemes
• Conducting re-examinations of the legality of ongoing benefits
• Assessing changes in income, assets, or family situation
• Conducting interviews with residents about their situation and support needs
• Preparing reports and decisions
• Processing and keeping dossiers and client data up-to-date
• Handling recoveries for overpaid or incorrectly granted benefits
• A completed HBO (higher professional education) degree in a relevant field
• At least 3 years of experience as an all-round Income Client Manager
• Knowledge of the Participation Act and the General Administrative Law Act (Awb)
• Experience in preparing reports and decisions
• Experience with Suite 4, MS365, and Teams
• Submit the CV in Dutch
• Applying an extra link between the candidate and the supplier offering the candidate is not permitted.
• The candidate possesses a proof of identity (a passport or identity card), which is valid at intake and on the start date of the candidate's contract and can be presented for inspection.
• The VNG Model General Procurement Conditions for Supplies and Services apply to this assignment.
• The take-over period for flexible workers on a secondment basis is 1,404 hours.
• The take-over period for flexible workers on a temporary employment basis is 936 hours.
• Indexation does not apply.
• A valid Certificate of Conduct (VOG) is mandatory for this placement. The costs for this are borne by the supplier and must be included in the rate. The candidate may only start once the VOG has been received.
• In case of termination of an assignment by the client, the following notice periods apply:
• The rate depends on the knowledge and skills of the candidate.
• A candidate can only start after signing our cooperation agreement and the client-specific agreement of this client.
• If there is sufficient supply, we will close the assignment earlier than the indicated deadline in the portal. Therefore, submit a suitable candidate as soon as possible.

Project details

• Start: 2026-11-01
• Duration: 1 nov 2026 - 31 dec 2026
• Location: Oud-Beijerland, NL
• Rate: 85-85 EUR/h
• Languages: Dutch