Coach / Trainer Civic Affairs

Project overview

Practical information

You will work independently, coordinating with stakeholders within the team/client as needed, and deliver the final product without hierarchical management or dependence on the team. You have freedom in the work method, location, and planning, provided the end result is delivered according to the assignment and on time.

You are not embedded in the line organization and do not replace an employee. The work will be carried out independently; we will only assess the end result. There will be no management of the process, only assessment of the agreed-upon results. You will manage and organize your own deployment, resources, and planning.

Who are you?

Walking through the Dijkpoort in Hattem, you can go back centuries. But appearances can be deceiving, as you will find contemporary shops and restaurants. The municipality of Hattem is also an employer of today. The municipality may be small, but it works on major societal challenges, such as sustainability, housing, and inclusivity. The municipality is trusted to do its best for Hattem. This challenge is tackled together. It is a modern organization with short lines, a great deal of personal responsibility, and much freedom.

Where will you work?

Will you seize the opportunity to discover and utilize all your talents? At the municipality of Hattem, you will make an impact on the nearly 13,000 residents and entrepreneurs. Based on personal attention and connection, the municipality offers customized solutions and strengthens the city.

Discover the unique charm and identity of Hattem: a pleasant place to live, reside, and work, with beautiful natural areas, terraces, and museums.

Public Services Chain

The Public Services Chain is the smallest chain within the municipality of Hattem and consists of two teams: the Civic Affairs team and the Customer Contact Center (KCC) team. What unites the teams is direct contact with the residents of Hattem. The KCC team is responsible for all initial customer contacts at the counter, by phone, and via social media. The employees handle all incoming inquiries from residents and act as a bridge to the rest of the organization. The Civic Affairs team consists of four subject matter specialists: two front-office employees and two back-office employees.

• As a Civic Affairs coach/trainer, you will guide and train a new back-office employee in subject matter.
• You will help the employee become familiar with daily tasks, relevant laws and regulations, systems, procedures, and municipal work processes.
• Additionally, you will act as a subject matter sparring partner for the team on complex or specialized issues.
• You will contribute to knowledge transfer and enhance the team's independence and subject matter quality.
• You have extensive and current experience in Civic Affairs.
• You can thoroughly understand complex subject matter issues.
• You transfer knowledge in a practical, coaching manner.
• Minimum of 3 years of demonstrable work experience in the past 5 years as a coach/trainer or senior advisor within the Civic Affairs department of a municipality.
• Demonstrable current and broad subject matter knowledge of Civic Affairs, including BRP, civil registration, and back-office processes.
• Demonstrable work experience and broad subject matter knowledge of Civic Affairs, including BRP, civil registration, and back-office processes.
• Demonstrable work experience with complex Civic Affairs issues, such as address investigation, self-evaluation, and/or elections.
• Demonstrable work experience in onboarding, guiding, or coaching employees within Civic Affairs.
• Available from December 7, 2026, for the entire duration of the assignment, including possible extensions.
• The candidate is capable of working independently while also collaborating closely with the Civic Affairs team and the chain manager.
• You have demonstrable work experience in onboarding, providing subject matter guidance, and coaching new and/or junior employees within Civic Affairs.
• Demonstrable work experience within Civic Affairs, specifically focused on back-office tasks.
• You have demonstrable work experience with complex issues within Civic Affairs, including BRP, address investigation, self-evaluation, civil registration, and/or elections.
• You have demonstrable work experience in transferring and securing subject matter knowledge within Civic Affairs, for example, through coaching, knowledge sessions, work instructions, or case discussions.
• The candidate will add a personal motivation of maximum 100 words, addressing suitability for the assignment, coaching skills, and motivation for this assignment. The motivation must be written by the candidate themselves.

Project details

• Start: Zo snel mogelijk
• Duration: Verlenging: Onbekend
• Location: Hattem, NL
• Rate: 85-85 EUR/h
• Languages: Dutch