Complaints Handler – Motor Finance

Project overview

A leading UK motor finance provider is looking for Complaints Handlers for on an initial 3-month contract.

With intakes staring 16th November and 30th November, these exciting roles offer the chance to work remotely from your home location, following attendance at the Client’s site in the first week for training and IT onboarding.

As a Motor Finance Complaints Handler, you will:

About you:

We’re keen to speak with candidates who have experience handling complaints within a Motor Finance environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:

Working Hours

Working hours are Monday-Friday, between the hours of 09:00-17:30 (37.5 hours per week). No weekends or evening shifts required.

If you are interested in this Complaints Handler opportunity, click the apply link online and send an updated copy of your CV!

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• Work with a global, market-leading client within the Motor Finance sector
• Investigate and resolve customer complaints relating to Vehicle / Satisfactory Quality
• Act as a brand ambassador, delivering a high standard of service at all times
• Previous complaint handling experience within a Motor Finance organisation as a Vehicle Quality Complaints Handler
• Experience of working with retailers and resolving vehicle return requests
• A good understanding of the industry and FCA regulations
• Excellent customer service and communication skills
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Project details

• Start: flexible
• Location: Cardiff, Wales, GB, GB
• Rate: 24-24 EUR/h