Complaints Officer

Project overview

🚨 Housing Complaints Officers - I Want to Hear From You! 🏡

Are you a complaints professional who knows their Stage 1s from their Stage 2s and can navigate a tricky Housing Ombudsman case? 👀

I'm working with a local authority in Essex that's looking for an experienced Complaints Resolution Officer to join their housing team!

💰 Up to £32 per hour (Umbrella)

📍 Essex

📅 6-month initial contract

⏰ Full-time

What will you be doing?

✅ Managing and investigating Stage 1 & Stage 2 housing complaints

✅ Handling Housing Ombudsman enquiries and investigations

✅ Getting to the bottom of complex complaints and finding fair, effective resolutions

✅ Working with housing, repairs and other teams to put things right

✅ Identifying recurring issues and helping improve services for residents

What am I looking for?

⭐ Previous experience handling complaints within social housing is essential! Whether that's with a local authority or housing association, you'll need to know your way around housing complaints.

⭐ Strong knowledge of the Housing Ombudsman Complaint Handling Code

⭐ Experience managing complex cases, drafting responses and meeting deadlines

⭐ Someone who's confident, organised and genuinely passionate about getting the best outcomes for residents!

If you're a housing complaints specialist looking for your next interim opportunity, I'd love to have a chat! 💬

📩 Drop me a message or send your CV over.

Project details

• Start: flexible
• Location: East of England, GB
• Rate: unknown-32 EUR/h
• Languages: English