Consultant - Governance Model and Development Organization

Project overview

The Norwegian Customs' societal mission is to control goods entering and leaving Norway, and to ensure that laws and regulations for cross-border goods transport are complied with. This contributes to Norway being a sustainable, safe, and fair country for citizens and businesses, well-facilitated for international trade.

The Norwegian Customs works to make it easy and efficient to comply with laws and regulations for cross-border goods transport. At the same time, we must create a high perceived risk of detection for those who nevertheless consider smuggling, and we must detect as many smugglers as possible. The Norwegian Customs also supports a number of collaborating authorities, acting as the state's representative where goods cross the border.

The volume of goods crossing the border is large, and the volume has increased over many years. The Norwegian Customs is dependent on digitizing processes to handle the volume and ensure harmonization with EU regulations. One goal is to offer the most efficient and seamless border crossing possible, where goods are released automatically, and where there is no need for control or manual processing.

The Norwegian Customs' IT division plays a key role in the development of the future Norwegian Customs. The goal is to establish good support tools to best solve the societal mission, and thereby further develop and streamline the agency. The IT division is the agency's line organization that carries out necessary change activities to achieve and realize planned effects/benefits.

Description of the assignment

In January 2025, the mandate for investigating the governance and organization of development work in the Norwegian Customs was decided. The mandate outlines three deliveries for how the governance of development work in the Norwegian Customs can be improved:

a) Holistic plan to ensure good implementation, commissioning, and benefit tracking of deliveries from the Digitization Program (IE project)

b) Organization and governance of development work (governance model for portfolio management)

c) Agile development in cross-functional teams

The three deliveries are carried out as independent projects but should be viewed in conjunction. This assignment builds on the current situation analysis prepared for sub-area c, and concerns the further work of developing a governance model for agile digital development in cross-functional teams.

The assignment should simultaneously ensure that this work is closely linked to sub-area b, so that agile development is incorporated into the agency's overall governance model, including the governance of development initiatives.

For this work, the Norwegian Customs is seeking a consultant in the role of project/process driver who has documented experience and competence from similar analysis/investigation work in other organizations, preferably within the public sector. In addition to being a project/process driver, the consultant shall also act as an advisor to the working group/project, prepare and conduct workshops/working meetings and analyses, and be able to deliver concrete deliverables within the working group's/project's mandate.

Education:

• Higher relevant education from college/university

Requirements

Consultants offered for this assignment are expected to possess the following qualifications:

Personal qualities/characteristics that are relevant:

• Broad documented experience working with governance models, preferably within the public sector (minimum 5 years)
• Project/program experience, including competence and experience from larger development projects
• Competence/experience related to portfolio management
• Experience from change processes/programs in public sector organizations
• Very good written and oral communication skills
• Proactive and outgoing, with good communication and relationship skills, who can build trust with people from different environments and levels
• Positive and solution-oriented approach
• Works independently and structured, and according to plans and deadlines
• Can work both independently and in a team.
• Forward-thinking and initiative to drive the work forward
• Self-starter

Project details

1.1.2027-30.06.2027 with an option for extension of 6 months

60%

Workplace:

Primarily at the Norwegian Customs' premises in Oslo – Tollboden. Arrangements for working from home are established and agreed upon with the client.

• Start: 2027-01-01
• Remote: onsite
• Location: Oslo, Norway, NO
• Languages: Norwegian